Team Captain at Moove
Moove is a subsidiary of Grace Lake Partners (GLP). Like all GLP companies, Moove was founded on the principle of Creating Shared Value in Africa by providing solutions to socio-economic challenges whilst building a viable business. Moove seeks to solve three challenges: providing flexible employment by democratizing car ownership; providing convenient and accessible auto-finance products; supporting social mobility by significantly improving the quality of cars available to riders on the Uber platform across Africa.
We are recruiting to fill the position below:
Job Title: Team Captain
Location: Lagos
Role Description
The Team Captain is responsible for monitoring and supporting drivers to ensure optimal driver performance and about 95% vehicle utilization:
- Monitor drivers’ performance
- Conduct daily check-in on drivers’ pulse
- Support drivers
- Solve drivers issues while drivers are in transit
- Receive inbound calls from drivers
- Make outbound calls to drives
- Conduct driver survey
- Compile data from driver survey
- Accountability of all Moove vehicles
- Ensure that drivers obey rules and regulations as laid down by the company.
- Ensure that drivers get right information from the company.
Qualifications
- Degree in any discipline.
- 1-year experience in customer care/support role.
- Experience in the transportation industry is an added advantage
Key Attributes:
- Excellent Communicator
- Excel
- Ability to manage people
- Work under to pressure
- Attention to details
KPIs:
- 95% of assigned drivers work daily to achieve consistency in drivers’ performance.
- 95% of drivers meet KPIs
- Response time to solving issues
- Escalate issues immediately
Application Closing Date
24th February, 2021.
Method of Application
Interested and qualified Candidates should send their application to: [email protected] using “Team Captain – Job Board” as the Subject of the Mail
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