Klinserv, a facilities management company is recruiting to fill the position below:
Job Title: CAFM Helpdesk Officer
Location: Apapa, Lagos
Employment Type: Full-time
Details
- Provide CAFM – Computer-Aided Facility MAnagement Service Helpdesk Desk and customer service support
- Provide a friendly and professional point of contact for customers for any queries or concerns.
- Handle incoming calls and manage outgoing calls as required.
- Liaise with wider team members to ensure the best resolution, consistent with the contract.
- Completing administration tasks that relate to the contact, including assigning contract colleagues and sub-contractors to service requirement tasks,
- Liaise with relevant Contract staff and subcontractors in relation to all aspects of service desk requirements and that required information is returned in a timely manner. Respond to queries, amend data and re-issue tasks as required.
- Work closely with Contract/Facilities Managers to develop and enhance the quality of service and reporting processes.
- Carry out monitoring of CAFM data to ensure that Helpdesk work orders have been accurately created, assigned, prioritised and categorised in line with contractual KPI’s and SLA’s
- To type and prepare documents as required
- To provide assistance in preparing documents and reports
- Provide support to the Maintenance team on the raising and closing of reactive, PPM and scheduled job requests within the CAFM helpdesk
- Utilise the CAFM helpdesk system for the raising of purchase orders and the subsequent processing of the associated invoices for posting to Head Office on a weekly basis
- Prepare and collate all documentation for the monthly payroll of all on-site staff
- Provide support to the FM in maintaining supplier matrices and the associated documentation Provide support to the FM in maintaining training matrices/records and back to work / self-certification documentation
- Order and maintain stock in relation to the facilities management service provision.
Salary
NGN50,000 – 120,000 / Month.
Application Closing Date
1st March, 2021.
How to Apply
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the email.
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