Vacancy!!! Customer Service Representative and Load Officer at  Basic Consumer Kash Ebonyi Cooperative Society Limited 

Basic Consumer Kash Ebonyi Cooperative Society Limited  – We are the second-largest co-operative in Nigeria with more than 2 million active members and about 2800 staff strength. loifting raised hands through financial instruments.

We are recruiting to fill the position below

Job Title: Customer Service Representative

Location: Abakiliki, Afikpo, Onueke, Ishielu, IVO – Ebonyi
Employment Type: Full-time

Job Description

• We are hiring a Customer Service Representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels.
• To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.

Customer Service Representative Responsibilities

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Managing a team of junior customer service representatives.
• Ensure customer satisfaction and provide professional customer support.

Customer Service Representative Requirements

• High school diploma, general education degree, or equivalent.
• Must have 2-5 years work experience.
• Ability to stay calm when customers are stressed or upset.
• Comfortable using computers.
• Experience working with customer support.

Salary
N25,000 – N40,000 / Month.

Application Closing Date
30th April, 2021.

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Job Title: Load Officer

Locations: Abakiliki, Afikpo, Onueke, Ishielu, IVO Ebonyi,
Employment Type: Full-time

Job Description

• We are looking for a Loan Officer to evaluate, authorize approval or deny loan applications for people or for business. You will act as liaison between customers and our financial institution and you will help qualified applicants acquire loans in a timely manner.

Responsibilities

• Evaluate credit worthiness by processing loan applications and documentation within specified limits
• Interview applicants to determine financial eligibility and feasibility of granting loans
• Determine all applicable ratios and metrics and set up debt payment plans
• Communicate with clients either to request or to provide information
• Justify decisions (approvals/rejections) and report on them
• Complete loan contracts and counsel clients on policies and restrictions
• Update job knowledge on types of loans and other financial services
• Maintain and update account records
• Assess customer needs, explore all options and introduce different types of loans
• Develop referral networks, suggest alternate channels and cross-sell products and services to accomplish quotas
• Go the “extra mile” to build trust relationships, customer loyalty and satisfaction throughout the underwriting process
• Οperate in compliance with laws and regulations and adhere to lending compliance guidelines

Requirements

• BS degree in Finance, Economics or a related field with 2-5 years experience.
• Proven working experience as a Loan Officer
• Familiarity with computers and banking applications/software
• Solid understanding of direct/indirect lending products and practices
• Excellent communication and interpersonal skills
• Customer satisfaction orientation and sales competencies
• Ability to work in a goal oriented environment

Salary
N50,000 – N105,000 / Month

Application Closing Date
30th May, 2021.

How to Apply
Interested and qualified candidates should forward copies of their CV / Credentials to: [email protected] using the “Job title” as subject of the email.