Vacancy!!! 24/7 Online Food Delivery Services Company Job Recruitment (2 Positions)

Vacancy!!! 24/7 Online Food Delivery Services Company Job Recruitment (2 Positions)

We are a 24/7 Online Food Delivery Services Company delivering delicious & affordable food to customers quickly from our delivery hub in Lekki Phase 1. At this organisation, we pride ourselves in giving customers the best possible service & we are looking to build a team that understands the value of good service.

We are recruiting to fill the position below:

Job Title: Customer Service Admin

Location: Lekki Phase 1, Lagos
Employment Type: Full-time

Job Description

• We are looking for a passionate & experienced customer service personnel to focus on interacting with customers on a day to day, resolving issues, handling complaints, gathering feedback & ensuring customer retention.

About this Role

• You will be working as a member of the customer service team alongside a very creative & diverse team.
• This role involves speaking with customers through different channels (Phone Calls, WhatsApp, Instagram, Facebook, etc.) helping them resolve issues quickly in the most friendly manner possible.

As a Customer Service Admin, you will be involved with:

• Speaking with customers when issues arise
• Predicting issues/ delays & reaching out to customers
• Ensuring all customers are happy with the service
• Ensuring customer feedback is collected on a regular basis
• Training teammates
• Ensure companies voice is friendly, personalised & consistent to all customers who reach out and interact with us.

Preferred Experience & Requirements

• 2-5 years experience in customer service
• Experienced with customer service for online food delivery companies
• Excellent & fluent communication skills (spoken & written)
• Tech-savvy & computer literate (word/ excel, etc)
• Must own a laptop & smart phone
• Good with people management, time management & supervision

Working With Us

• You will be working with a very passionate team that will complement your skills (& yours, ours).
• You will be expected to come up with creative & effective ways to maintain good relationships with customers, reduce negative feedback & increase customer retention/ patronage.
• Opportunity to grow with the company.

Salary

Competitive/ negotiable.

Application Closing Date

Not Specified.

Method of Application

Interested and qualified candidates should send their CV to: [email protected] using “Customer Service Admin” as the subject of the email.

Job Title: Inventory Control / Procurement Manager

Location: Lekki, Lagos
Employment Type: Full-time

About this Role

• We are looking for a food business inventory management expert with in-depth knowledge & experience managing restaurant inventory systems using technology/ software to ensure accuracy.
• This is a Technical role – Technical Skills are required.
• You will be working as our inventory & procurement lead
• This role involves accurate data entry into our systems, managing procurement processes, advanced inventory management using technology & more.

Responsibilities

• Develop, document and implement best practice inventory control and management processes
• Develop and implement policies to ensure stock items are properly stored in all the warehouse and stores including cold chain to prevent damage, spoilage and loss
• Ensure storage layout is optimally utilized by constantly reviewing layout, space utilization and materials.
• Ensure effective planning of stock activities using historic sales data and adequate documentation
• Define minimum stock level and reorder quantity taking lead time of each item into consideration. Ensure this is regularly updated in line with changes in business operations.
• Develop effective supply chain procedures and ensure proper communication between vendors & outlets.
• Ensure adequate and timely stock accounting records are maintained for stock receipts and issuance.
• Monitor stock level on daily basis and ensure adequate stock levels are maintained at all times in line with sales
• Authorise all stock receipt and dispatch from central warehouse and equipment store
• Analyse data to proactively plan for future needs including imported items
• Ensure the rule of First-in-first-out is complied with across all warehouse and our stores. Also, ensure that perishable stock like plantain are painstakingly sorted at the point of receipt to ensure that riper/ softer ones that are more likely to perish sooner are used first.
• Oversee warehouse and store staff and conduct performance appraisal on a timely basis
• Drive capacity building and training of warehouse and store staff including induction and orientation for new staff
• Define and implement an optimal departmental structure to support expanding operations of the Company
• Ensure regular stock count exercise are performed and all discrepancies are resolved in a timely manner
• Investigate in conjunction with internal audit, damage/obsolete or missing stock items
• Ensure implementation of good housekeeping principles within the warehouse
• Liaise with Procurement to define and update standards for inputs/ raw materials: photo of standard, shape, size (dimension/ weight), ripeness, colouration, texture etc (particularly for inconsistent raw agricultural products): eg plantain, pepper, tomato, asun; (fish, prawn & snail etc size)
• Ensure compliance with standards on inputs/ raw materials received into store (thoroughly check, reject sub-standard items, promptly report/ record, track and resolve issues)
• Carry out research and liaise with maintenance to define and update optimal storage, preservation or ripening practices for item in store, and ensure compliance.

Preferred Requirements

• 3-5+ years experience using automated inventory management systems (VERY IMPORTANT)
• Must have worked in a similar position.
• Tech-savvy & analytical
• Strong leadership and supervisory skills
• Experience with data entry
• Highly skilled in Microsoft Excel
• High level of attention to detail
• Problem solver
• Excellent communication skills (written & oral).
• High level of honesty & integrity.

Working With Us

• You will be working alongside very experienced professional chefs, a very passionate founding team & people that will complement your skills.
• You will be expected to be creative & come up with clever solutions to inventory & supply chain related problems.

Salary

Competitive salary (negotiable).

Application Closing Date

Not Specified.

Method of Application

Interested and qualified candidates should send their CV with References to: [email protected] using “Inventory Control Manager” as the subject of the email.

Note: The interview will be done Online.