Vacancy: Hotel Manager Needed In Lagos, Attractive Pay Attached

Mulligan Hotel is hiring a General Manager to oversee hotel operations.
The role requires 10+ years of hotel management experience and leadership skills.
Applications are open until January 17, 2025, via email submission.

Mulligan Hotel, a private Nigerian Group of Companies involved in retail, hospitality, and property businesses, is currently recruiting a Hotel General Manager to join their team.

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According to information gathered by EKO HOT BLOG the position is based in Sabo – Yaba, Lagos, and is a full-time role.

Job Summary: The General Manager will oversee hotel operations to ensure efficiency and cost-effectiveness, while balancing the needs of the hotel’s mission, guests, employees, and owners. This role requires effective leadership and the ability to maximize the hotel’s full potential.

Key Responsibilities:

Oversee all hotel operations and ensure adherence to policies and procedures.
Assign duties to department heads (HODs) and monitor their performance.
Provide staff and HODs with training to maintain high standards.
Act as the hotel’s public relations representative and promote the property within the local community and industry.
Monitor guest feedback through TripAdvisor, GSTS, and RSTS surveys.
Resolve guest complaints and manage service recovery processes.
Collaborate with the HR department in the recruitment and selection of hotel staff.
Conduct employee performance reviews and handle disciplinary actions as necessary.
Maintain accurate records, including financial reports and guest billing.
Ensure compliance with hotel operating controls, policies, and service standards.
Build strong relationships with hotel owners through proactive communication and expectation management.
Conduct audits on hotel supplies and operating areas to ensure efficiency.
Provide leadership and guidance to hotel staff, being available 24/7 to respond to emergencies.
Participate in corporate client acquisition alongside the sales team.
Respond to audits to promote continual improvement.

Qualifications:

Minimum of B.Sc or HND in hospitality, business administration, marketing, or property management.
Knowledge of hotel property software and business administration principles.

Experience:

Minimum 10 years of relevant experience in hotel management.
Strong organizational, public relations, and management skills.

Application Deadline: January 17, 2025.

How to Apply: Interested candidates should send their CV and Application Letter in MS Word format to [email protected], with the job title in the subject line.

Vacancy: Hotel Manager Needed In Lagos, Attractive Pay Attached – See If You Qualify

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