FG Orders NCAA To Name, Shame Airlines Over Flight Disruptions

FG directs NCAA to name and shame airlines over flight disruptions.
NCAA vows to enforce sanctions against operators who flout regulations.
Minister of Aviation backs immediate commencement of the policy.

The Federal Government has directed the Nigerian Civil Aviation Authority (NCAA) to begin naming and shaming airlines that disrupt flights without valid reasons.

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EKO HOT BLOG reports that the Director of Public Affairs and Consumer Protection at the NCAA, Michael Achimugu, disclosed this directive in a post on 𝕏, warning that repeated infractions by some operators would no longer be tolerated.

Achimugu condemned instances where airline staff abandon stranded passengers, leaving NCAA consumer protection officers to bear the anger of frustrated travellers.

“While one understands the challenges that operators face in our peculiar operating environment, whoever ventures into this business must do it well. We must not always choose the easy way out. Don’t you want to be called ‘world class’? Don’t you want to compete at the highest level? If not for the sake of passengers who trust you to fly them safely, then at least for your own pride,” he said.

The NCAA spokesperson emphasized that it was unacceptable to expose its officials to unnecessary risks while protecting passenger rights, stressing that penalties would be enforced in line with aviation regulations.

“For infractions that are sanctionable, the authority will apply the fullest measures possible. We will not abandon the letters of our regulations. The Federal Government has instructed that airlines be named and shamed by the NCAA. While not all disruptions are the fault of airlines, operators must comply with the regulations whenever there is a disruption,” Achimugu stated.

NCAA To Airlines Over Flight Disruptions

He added that the new measure, which has the backing of the Minister of Aviation and Aerospace Development, will take effect immediately.

“The naming and shaming of erring airlines will commence without delay,” Achimugu declared.

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