Dutch State Mines – From century-old roots as the Dutch State Mines, DSM has evolved into a purpose-led science company numbering 23,000 people worldwide and specializing in solutions for Nutrition, Health & Sustainable Living. Our purpose is to create brighter lives for all – which is why we’re proud that our name has assumed a new meaning among our people in recent years: Doing Something Meaningful.
We are recruiting to fill the position below:
Job Title: Call Representative
Locations: Abuja and Lagos
Employment Type: Contract
Job Brief
- We are looking for a Call Center Representative that will be the liaison between our company and its current and potential customers.
- The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries;
- keeping customer satisfaction at the core of every decision and behavior.
Responsibilities
- Manage large amounts of inbound and outbound calls in a timely manner
- Follow communication “scripts” when handling different topics
- Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
- Seize opportunities to upsell products when they arise
- Build sustainable relationships and engage customers by taking the extra mile
- Keep records of all conversations in our call center database in a comprehensible way
- Frequently attend educational seminars to improve knowledge and performance level
- Meet personal/team qualitative and quantitative targets
Requirements
- High School Degree
- Managing large amounts of inbound and outbound calls in a timely manner
- Following call center “scripts” when handling different topics
- Identifying customers’ needs, clarify information, research every issue and providing solutions
- call center representative job description
- Previous experience in a customer support role
- Track record of over-achieving quota
- Strong phone and verbal communication skills along with active listening
- Familiarity with CRM systems and practices
- Customer focus and adaptability to different personality types
- Ability to multi-task, set priorities and manage time effectively
Application Closing Date
22nd July, 2021.
How to Apply
Interested and qualified candidates should:
Click here to apply online
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